REFUND POLICY

Welcome to ogivearbor.shop. These refund terms apply to returns and refunds for home decor vases purchased on this website. By placing an order on ogivearbor.shop, you acknowledge that you have read and agreed to these terms.

ogivearbor.shop specializes in providing home decor vases to the U.S. market, with all products shipped from local U.S. warehouses. Due to evolving market conditions and rising operating costs, ogivearbor.shop has been operating at a loss. Following a comprehensive review, the company has decided to launch a clearance sale—selling at a loss—to clear inventory and offer better prices to our customers. Throughout this period, we remain committed to upholding essential after-sales rights and ensuring a positive service experience.

I. Order Processing Time

All orders are processed on the day payment is successfully completed and enter the shipping workflow immediately to ensure efficient fulfillment.

II. Shipping and Delivery Time

Once shipped, the estimated delivery time is 2 days (within the U.S.); actual arrival times may vary slightly due to logistics or force majeure factors.

III. Return Policy

Customers may request a return within 30 days of receiving their items. Returned products must remain in generally good condition and meet basic return criteria (e.g., no severe damage or issues preventing resale).

IV. Refund Processing Time

Once a return request is approved, ogivearbor.shop will process the refund within 3 days, returning the funds to the original payment account. The time it takes for funds to appear in your account may vary depending on the payment method.

V. Note

As this is a clearance sale conducted at a loss, stock for some items is limited and available only while supplies last. We remain dedicated to providing stable and efficient after-sales support during this clearance period to ensure a smooth shopping experience.

Thank you for your understanding and support of ogivearbor.shop.